Terms and Conditions governing usage of EKROOP VIVAH MANDAL sites [Applicable for All Services]

 

DEAR USER;

Welcome to Ekroop Vivah Mandal (herein referred as "EKROOP VIVAH MANDAL").

EKROOP VIVAH MANDAL and its affiliates provide their services to you subject to the following terms and conditions. On your visit or signing up at EKROOP VIVAH MANDAL, you consciously accept the terms and conditions as set out herein below. In addition, when you use or visit any current or future EKROOP VIVAH MANDAL service or any business affiliated with EKROOP VIVAH MANDAL, whether or not included in the EKROOP VIVAH MANDAL Web site, you will also be subject to the guidelines and conditions applicable to such service or business. Please read the various services provided by EKROOP VIVAH MANDAL before making any payment in respect of any service.

 

The Users availing services from EKROOP VIVAH MANDAL shall be deemed to have read, understood and expressly accepted and agreed to the terms and conditions hereof and this agreement shall govern the relationship between you and EKROOP VIVAH MANDAL and all transactions or services by, with or in connection with EKROOP VIVAH MANDAL for all purposes, and shall be unconditionally binding between the parties without any reservation. All rights, privileges, obligations and liabilities of you and/or EKROOP VIVAH MANDAL with respect to any transactions or services by, with or in connection with EKROOP VIVAH MANDAL for all purposes shall be governed by this agreement. The terms and conditions may be changed and/or altered by EKROOP VIVAH MANDAL from time to time at its sole discretion.

 

1. Criteria

 
  • EKROOP VIVAH MANDAL shall act on the basis of the information that may be suEKROOP VIVAH MANDAL by you, believing the same to be true and accurate even if the information is provided during the registration by your family, friends, relatives on your behalf under your express consent . EKROOP VIVAH MANDAL is under no obligation to verify the accuracy or genuineness of the information suEKROOP VIVAH MANDALitted by you.
  • The minimum age for registering in EKROOP VIVAH MANDAL is 18 years for women and 21 years for men and the maximum age limit is 70 years.
  • You represent and warrant that you have the right, authority and legal capability to enter into this Agreement and that you are neither prohibited nor disabled by any law in force from entering into a contract.
  • You have gone through the Terms and Conditions and agree to be bound by them.
  • If at any time EKROOP VIVAH MANDAL, in its sole discretion, is of the opinion or has any reason to believe that You are not eligible to become a member or that you have made any misrepresentation about your eligibility, EKROOP VIVAH MANDAL hereby reserves the right to forthwith terminate your membership and/or your right to use the services of EKROOP VIVAH MANDAL without any refund of any monies paid to EKROOP VIVAH MANDAL.
 

2. Invitation

 
  • 2. 1. You hereby expressly solicit and invite EKROOP VIVAH MANDAL and/or its authorized personnel to communicate to you through any telecom resources in the registered number provided by you to explain, explicate and clarify the various services provided by EKROOP VIVAH MANDAL and to assist, aid or support you in availing the said services of EKROOP VIVAH MANDAL.
  • 2. 2. If at any time, you wish to discontinue receiving the communications (including, but not limited to emails, sms and phone calls) from EKROOP VIVAH MANDAL, you may by email to ekroopvivah@gmail.com to indicate the same to EKROOP VIVAH MANDAL and/or its authorized personnel regarding such discontinuance and You hereby agree that, unless expressly communicated to You about discontinuing communications from EKROOP VIVAH MANDAL to EKROOP VIVAH MANDAL and/or its authorized personnel, it will be deemed to be that you want to continue and solicit and invite all such or other communications from EKROOP VIVAH MANDAL.
  • 2. 3. You are representing that you or the phone number submitted by you is not registered with the Do Not Disturb / National Customer Preference Register and/or you have already changed your registration suitably.
  • 2. 4. Further and in any event, you do hereby also unconditionally agree and undertake that this invitation and solicitation shall supersede any preferences set by you with or registration done with the Do Not Disturb ("DND Register")/ National Customer Preference Register ("NCPR"). Without prejudice to the aforesaid and in any event, by expressly inviting and soliciting the services from EKROOP VIVAH MANDAL, you also unconditionally agree that your rights under the Telecom Commercial Communications Customer Preference Regulations, 2010 or any subsequent amendments thereto or under NCPR, are kept in abeyance or remain extinguished till you expressly communicate for discontinuation of relationship.
  • 2. 5. You also unconditionally agree to indemnify EKROOP VIVAH MANDAL against all losses, damages, penalties, costs or consequences whether direct or indirect, that may arise out of any breach or violation of the aforesaid representation, commitment and undertaking.
  • 2. 6. When you visit EKROOP VIVAH MANDAL or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
 

3. Privacy Policy
Please read and comprehend our Privacy Policy, which also governs your visit to EKROOP VIVAH MANDAL, to understand our practices. Members agree that their profile(s) may be crawled and indexed by search engines, where EKROOP VIVAH MANDAL and its network does not have any control over the search engines behavior and EKROOP VIVAH MANDAL shall not be responsible for such activities of other search engines.

EKROOP VIVAH MANDAL is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. EKROOP VIVAH MANDAL does not endorse any advertiser on its web pages in any manner and you are requested to verify the accuracy of all information on your own before undertaking any reliance on such information. The linked sites are not under the control of EKROOP VIVAH MANDAL and EKROOP VIVAH MANDAL is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.
 

4. Copyright
All contents included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of EKROOP VIVAH MANDAL or its content suppliers and protected by Indian and international copyright laws. The compilation of all contents on this site is the exclusive property of EKROOP VIVAH MANDAL and protected by Indian and international copyright laws. All software used on this site is the property of EKROOP VIVAH MANDAL or its software suppliers and protected by Indian and international copyright laws.

 

5. Trademark
EKROOP VIVAH MANDAL is the owner and authorized user of the following domain names:
www.ekroopvivah.com
www.ekroopvivah.in
And other marks indicated on our site are registered trademarks of EKROOP VIVAH MANDAL, or its subsidiaries, in the United States and other countries. Other EKROOP VIVAH MANDAL graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade address of EKROOP VIVAH MANDAL or its subsidiaries. EKROOP VIVAH MANDAL's trademarks and trade address may not be used in connection with any product or service that is not EKROOP VIVAH MANDAL, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits EKROOP VIVAH MANDAL. All other trademarks not owned by EKROOP VIVAH MANDAL or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by EKROOP VIVAH MANDAL or its subsidiaries.

 

6. License and Site Access
EKROOP VIVAH MANDAL grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of EKROOP VIVAH MANDAL. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of EKROOP VIVAH MANDAL. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of EKROOP VIVAH MANDAL and our affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing EKROOP VIVAH MANDAL name or trademarks without the express written consent of EKROOP VIVAH MANDAL. Any unauthorized use terminates the permission or license granted by EKROOP VIVAH MANDAL. You may not use any EKROOP VIVAH MANDAL logo or other proprietary graphic or trademark as part of the link without express written permission. By registering your profile through any of our domains [Listed in the Annexure], you explicitly authorize EKROOP VIVAH MANDAL to automatically copy your profiles from EKROOP VIVAH MANDAL domain to its Community Bases Matrimonial Sites based on member information relevance like caste, sub caste, religion, age, marital status etc.

 

7. Your Account

  • If you use or register in this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You also hereby expressly agree that the information provided by you is available to the other users of EKROOP VIVAH MANDAL also and that EKROOP VIVAH MANDAL neither has any control nor any responsibility or accountability if information is misused, exploited or abused by any third party. EKROOP VIVAH MANDAL and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel subscription at their sole discretion.
 
  • You cannot engage in advertising to, or solicitation of, other members to buy or sell any products or services through EKROOP VIVAH MANDAL. You will not transmit any chain letters or junk email to other members. You understand and agree that EKROOP VIVAH MANDAL cannot monitor the conduct of its members off EKROOP VIVAH MANDAL Site, it is also a violation of these rules to use any information obtained from EKROOP VIVAH MANDAL in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any member without the prior explicit consent of the member or EKROOP VIVAH MANDAL.
 
  • The Partner Preference should be set by every member. In case the member has not set the Preference or has not set the Preference correctly, then EKROOP VIVAH MANDAL shall set the Partner Preference based on his/her profile information where member can also edit the same at any point of time.
 

8. Membership and Money back Guarantee
By registering your profile through any of our domains [Listed in the Annexure] or by the remittance of fees you become a member of EKROOP VIVAH MANDAL.
Membership is not automatic: The right of admission vests with EKROOP VIVAH MANDAL. You become a member upon due acceptance of the Profile/Payment by EKROOP VIVAH MANDAL. Membership and rights of admission is reserved solely for
Indian Nationals & Citizens.
Persons of Indian Origin (PIO).
Non Resident Indians (NRI).
Persons of Indian Descent or Indian Heritage.
Length of Membership: You continue to be a member of EKROOP VIVAH MANDAL till:
EKROOP VIVAH MANDAL discharges its obligations to you by rendering its services to you; or EKROOP VIVAH MANDAL or yourself terminate the membership arrangement.
Paid Memberships: Validity of your paid membership is for 01 year.

 

Expiry of Membership - Once your membership with us expires, you will not be able to access your personalized messages sent, and phone numbers viewed by you. We request you to save all your contacts you had contacted already and also upgrade your membership with us to enjoy access to these features.
Privacy of Membership: Your Membership is only for personal use. It is not to be assigned, transferred or licensed so as to be used by any other person/entity, without the express written consent of EKROOP VIVAH MANDAL.

 

Members are advised to make appropriate/thorough enquiries before acting upon any matrimonial advertisement. EKROOP VIVAH MANDAL does not provide guarantee for or assurance of or subscribe to the claims and representations made by advertisers regarding particulars of status, age, income of other members. EKROOP VIVAH MANDAL also does not vouch for the contents of the Voice Messages exchanged between members.

 

EKROOP VIVAH MANDAL reserves the right but is not obligated, to place Matrimonial Classifieds derived from your EKROOP VIVAH MANDAL profile in newspapers, television or any other media at the sole discretion of EKROOP VIVAH MANDAL. Members are advised to make appropriate/thorough enquiries before acting upon any response to these matrimonial advertisements. EKROOP VIVAH MANDAL does not provide guarantee for or assurance of or subscribe to the claims and representations made by respondents regarding any particulars including but not limited to status, age, income.

 

Auto Renewal - Only for payments made other than Indian Currency

 

In order to ensure that members have uninterrupted access to EKROOP VIVAH MANDAL services, for all those members who have made online payment other than Indian Currency , will be automatically renewed on the day of the membership expiry. Members will be intimated a week in advance, prior to auto renewal and on the day of auto-renewal, an e-mail intimation will be sent to the member about the auto renewal process. The membership will automatically be renewed by charging the membership fee to the credit card, which was used to make the initial payment.
Members have an option to turn off the auto renewal process. 7 days prior to auto renewal the member will be intimated by e-mail with an option to cancel auto renewal. On the day of renewal, the member will receive an e-mail with a cancellation button. Upon clicking the same, you will get the confirmation call from EKROOP VIVAH MANDAL Customer Care Executive.

 

9. Online Conduct
You are responsible for the content and information [including profile and photograph] you post or transmit through EKROOP VIVAH MANDAL's services. You will not post or transmit any content or information [in whatever form they may be contained] that is defamatory, blasphemous, abusive, obscene, sexually oriented, profane, intimidating, illegal or in violation of the rights of any person, including intellectual property rights. No content or information shall contain details or particulars of any of EKROOP VIVAH MANDAL's competitors, including their contact details. You will not use either your online or offline membership as a platform for any kind of promotional campaign, solicitation, advertising or dealing in any products or services or transmit any chain letters or junk mails.

 

Extraneous contents: EKROOP VIVAH MANDAL hereby alerts and warns its members of the possibility of unauthorized posting of contents by any person including members and unauthorized users and advises discretion in access since such content, information or representation may not be suitable to you including being offensive. EKROOP VIVAH MANDAL will not in any way be responsible for such content, information or representations. EKROOP VIVAH MANDAL is also not responsible for alterations, modifications, deletion, reproduction, sale, transmission or any such misuse of data and content in the public domain by any user.

 

Your membership will automatically be suspended if you send "abusive, obscene or sexually oriented" message/s to other members.
EKROOP VIVAH MANDAL has the right to suspend your profile without any prior notice.  
EKROOP VIVAH MANDAL reserves the right to edit/delete your photo/horoscope if it's not a valid/clear/related one. 
If we find duplicate profiles then we have rights to suspend any of the profile or all the profiles.  
 
Messages sent to members of the opposite gender should be only for the purpose of finding a life partner. You are not allowed to misuse the services of EKROOP VIVAH MANDAL in the name of "Dating", "Flirting", "Friendship" etc.  If found that your using the members contact details to sell to or to use them for EKROOP VIVAH MANDAL reserves the right to modify your profile if any prohibitive or objectionable content is found, or in the case of your contact details being entered in irrelevant fields. EKROOP VIVAH MANDAL may also modify the profile for other reasons not mentioned herewith. If any abusive content is found in your video clipping, EKROOP VIVAH MANDAL has the right to suspend your profile. 

 

You will not post or transmit any content, information or trademarks without the prior consent of the person holding its proprietary or licensed rights. EKROOP VIVAH MANDAL will not in any way be responsible or answerable to any action brought by any person arising out of your acts as described above.
EKROOP VIVAH MANDAL reserves the right to remove/edit any information posted by the member on the publicly accessible areas of the site which talks about social media related content.

 

EKROOP VIVAH MANDAL reserves the right but is not obligated, to edit, delete, eclipse or withhold display of such content or information as it deems fit in the light of the rules prescribed above. 

 

To enhance the security of its members, EKROOP VIVAH MANDAL has restricted copying and saving images and content from certain sections of the portal.
We validate only the profile details of the member. Character verification has to be done by interested parties themselves.
Match Board ™Match Board is a unique patent pending feature, where the members matching the basic match criteria can pin their profile on the Match Board to be seen by other members.

 

A member can pin his/her profile only once on the opposite member's Match Board.

 

10. Disclaimer of Warranties And Limitation of Liability
This site is provided by EKROOP VIVAH MANDAL on an "as is" and "as available" basis. EKROOP VIVAH MANDAL makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

 

To the full extent permissible by applicable law, EKROOP VIVAH MANDAL disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. EKROOP VIVAH MANDAL does not warrant that this site, its servers, or e-mail sent from EKROOP VIVAH MANDAL are free of viruses or other harmful components. EKROOP VIVAH MANDAL will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

 

Notwithstanding anything contrary contained anywhere, under no circumstances, EKROOP VIVAH MANDAL shall be held responsible or liable whatsoever ort howsoever, arising out of, relating to or connected with:

 
  • any act or omission not done by EKROOP VIVAH MANDAL;
  • any untrue or incorrect information suEKROOP VIVAH MANDALitted by you or on your behalf;
  • any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user;
  • any unauthorized or illegal act done by any third party relating to or connected with any information suEKROOP VIVAH MANDALitted by you or on your behalf;
  • any cybercrime attempted or committed by anyone;
  • any incident of force-majeure or 'act of god'.
 

11. Refund of Fee
If you choose to terminate your membership, the MEMBERSHIP FEES ARE NOT REFUNDABLE under any circumstances. 

 

Your membership in the EKROOP VIVAH MANDAL service is for your sole, personal use. You may not authorize others to use your membership and you may not assign or transfer your account to any other person or entity.

 

12. No Agency
Besides the provision of services, EKROOP VIVAH MANDAL acts as a platform for all its members to interchange information that would promote their common matrimonial objectives. It is to be distinctly understood that EKROOP VIVAH MANDAL will only provide contact between and among members within its service framework and not the direct contact details of such members. EKROOP VIVAH MANDAL is not the agent of any member and does not partake in the interchange or the results thereof. EKROOP VIVAH MANDAL reserves the right, but has no obligation, to monitor disputes between you and other members of EKROOP VIVAH MANDAL.

 

13. Right to form Consortium/Associates
While providing services, EKROOP VIVAH MANDAL may outsource any part thereof to any competent person or organization, with or without disclosing it to you. However, your membership rights and responsibilities continue as against EKROOP VIVAH MANDAL only and not against such persons or organizations.

 

14. Indemnity
You hereby agree to indemnify, defend and hold harmless EKROOP VIVAH MANDAL and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by EKROOP VIVAH MANDAL and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to this agreement.

 

You shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and EKROOP VIVAH MANDAL cannot be held responsible for the same.

 

15. General Provisions
Confidentiality: EKROOP VIVAH MANDAL will maintain confidential, all personal information [other than that meant for posting or transmission] furnished by members and shall take all possible and /or bonafide steps for maintaining the confidentiality. However, EKROOP VIVAH MANDAL may divulge such information if required by law. It is unconditionally agreed, understood and acknowledged by you that the information and/or data that may be suEKROOP VIVAH MANDALitted by you shall be preserved and retained by EKROOP VIVAH MANDAL for all time to come as permissible under law, notwithstanding cessation, termination or discontinuation of the membership.

 

Termination of Membership: The membership may be terminated by either party by serving a written notice on the other. EKROOP VIVAH MANDAL reserves the right to terminate the membership, to suspend a profile or to disable access in respect of any member in breach of any of the terms. In any case the Membership fees will not be refundable.
Site Policies, Modification and Severability  
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to www.ekroopvivah.com and consortium of portals. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Suggestions, Complaints, Disputes: Suggestions and complaints are to be first addressed to EKROOP VIVAH MANDAL's customer care team at ekroopvivah@gmail.com.

 

16. Applicable Law
The membership is deemed to have been entered into at Chennai, India and the laws of India will govern the membership and any violation of the terms and conditions provided herein. Disputes arising out of or in any way affecting the membership including interpretation of any of the terms are subject to Courts of appropriate jurisdiction in Chennai. You hereby explicitly agree for Chennai courts jurisdiction for any disputes that may arise.

 

17. In the event, you are not agreeable to any of the terms or conditions herein contained, please reconsider and please refrain from registration.

18. You hereby confirm that as on date of this registration, you do not have any objection to receive emails, messages and calls from Ekroop Vivah Mandal and members of               Ekroop Vivah Mandal as long as you are a registered member of Ekroop Vivah Mandal.

19. As per the procedure of the company (Ekroop), the company representative will visit your address within 1 month from the date of payment.

20. In case of out of Mumbai area / within Mumbai also company has full right to do your verification by Third party.

21. Company reserves the absolute right to modify or amend or delete, in any manner as it deems fit, any content of any matrimonial listing placed on the Platform in order to ensure compliance with the rules of such placement (which may include, without limitation, the efforts and initiatives by Company to maximize response to matrimonial listings), prima facie accuracy and the prevailing laws in force for the time being, especially those relating to prohibition of any indecent, unlawful or obscene content. Company reserves the absolute right to delete any profile if it finds that the same person has created multiple profiles on the Platform. Even if different profiles have been created with the same contact details, Company will reserve the absolute right to delete all such profiles. If any member refuses to give consent to a physical address verification that Company has requested then Company will have the absolute right to either put a "Not Verified" stamp on the profile or to delete the profile. No refund will be given in such case.

22. In case of any misbehavior / wrong language use by you or any person in your house with the company representative / Third party investigator, company has full right to delete your profile on immediate basis without intimation to you. No refund will be given in such case.

23. If the company representative / Third party investigator found that the all / any details filled by you are wrong / misleading, company has full right to delete your profile on immediate basis without intimation to you. No refund will be given in such case.

24. If on the date and time given by you, no one in there in the house then the profile will be discontinued by the company. (Such things are not communicated by the you before visit.) No refund will be given in such case.

25. In case of Full value (yearly package) & half yearly package, company do not provide any guarantee of number of profiles. It will differ from profile to profile.

26. Ekroop Vivah cannot guarantee or assume responsibility for any specific results from the use of the data available from the Ekroop service or from the consortium of websites/portals of Ekroop.

27. In case of assisted matrimony package the Relationship manager of Ekroop Vivah is under no obligation to furnish any definite number of profiles, if there are none available, which are corresponding to the partner preference set by you.

28. Ekroop Relationship Manager (ERM) does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our website and using Assisted Matrimony services.

29.After 3 consecutive rejections from you/your family members for the meeting, ERM will not entertain your profile further.

30. ERM does not have any control over the response / unresponsiveness from suggested profiles.

31. If the suggested profile doesn’t give any answers company will count this profile as suggested one & will reduce count by 1 from to be suggested profiles in said period.

32. When you register with us for any package, its considered that you have read all the terms and conditions and all are fully acceptable to you.

33. The Ekroop members agree and understand that Ekroop may also allow third parties to provide Ekroop members services online on the website or offline. And Ekroop may also collect the payment for such third party services to you.

34. In case of psychometric analysis, the results will be based on psychometric algorithm; Our Company doesn’t interfere/change/modify in the results.

35. The complete responsibility of choosing profile on this basis lies with you who has taken the package. Company wont be held responsible for the decisions taken by you.

36. Once you opted for any package, you agree to provide all the correct & true financial & personal & family details of yours with the ERM.

37. Relationship manager of Ekroop Vivah & the company is under no obligation for the information furnish by you. Company or employee of the company won’t be held responsible for any wrong/misleading information given by you.

38. Once you opted for any package, you agree for the third party investigation for your own profile.

39. Relationship manager of Ekroop Vivah & the company is under no obligation for any non-cooperation from any / all suggested profile/profiles.

40. Company will not guarantee any correctness of information of any profile.

41. Registration fee is fully non-refundable.

42. If your profile is deleted or blocked due to non-compliance of any of the terms and conditions; there won’t be any refund from Company.

43. Registration and membership is Individualistic and is non-transferable to any other person or entity and such an act shall be treated as violation of terms and conditions and Ekroop shall retain their right to take action against such case.

44. Reasons to terminate rights of “User” and/or “Member”:
1. Giving any Wrong Information
2. Uploading unethical / uncultured photographs
3. Using unparliamentarily, arrogant or rough language 
4. Misuse of any data published on the website
5. Misuse of any photograph published on the website
6. Found culprit in any or unethical or illegal act 
7. Using unethical or illegal language during telephonic discussion 
8. Using unethical or illegal language during matrimonial dating 
9. If offering or asking for the Dowry 

If Ekroop Vivah Mandal is not taking any action on any one of the above mentioned conditions doesn’t mean  Ekroop Vivah Mandal is supporting or promoting such action. It means Ekroop Vivah Mandal is unknowingly or knowingly ignoring such act to give another chance to improve on his/her own.

45. Terms and Conditions of membership in Ekroop Assisted / Elite / 360 Degree package Services.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for usage of services rendered by Ekroop Elite Services.

Please read the following terms and conditions very carefully as your use of services and associated EES Services (as defined below) is subject to your acceptance of and compliance with the following terms and conditions including the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").

By impliedly or expressly accepting these Terms and Conditions of use of services and associated EES Services, You also accept and agree that you have read, understood and are bound by these Terms and conditions, regardless of how you/EES member subscribe to or use the EES Services. If you do not want to be bound by the Terms and Conditions, you must not use the EES Services.

In these Terms, references to "You" or "User" or "EES member" shall mean the end user accessing the EES services, its contents or using the EES Services offered. "EES Services" means a collective reference to the Elite Matrimony service provided by Ekroop Vivah Mandal , having its registered office at Vishwa Durga,1st Floor, Agyari Lane,Jambhali Naka,Thane (w) Maharashtra – 400 601.

Scope

Ekroop Elite Service [EES] is personalized match making services of Ekroop Vivah Mandal, which is valid for a period of the applicable package chosen by you, from the date of taking the EES package and as detailed in Clause 3 herein below ("Tenure"). EES may at its sole discretion extend the EES services beyond Tenure, however if such EES services are provided based on additional payment to be made by the registered EES member, if any. EES is an endeavor to help you find your dream life partner (prospect) through the process of searching, short listing and contacting prospects, during the Tenure. Upon availing our EES service a dedicated Relationship & Communication Manager ("RCM") will be assigned to you during the Tenure of EES Service. based on your set partner preference RCM shall assist you in processing your request for lawful marriage partner search through the database of members listed on the consortium of portals chosen & paid by the EES Member. EES Membership is guided by the terms and conditions mentioned herein below. By using or accessing the EES Services, you agree to be bound by all the terms and conditions ("Agreement"):

1. Eligibility -

A EES Membership and rights of admission is reserved solely for :

I. Indian Nationals & Citizens.

II. Persons of Indian Origin (PIO).

III. Non Resident Indians (NRI).

IV. Persons of Indian Descent or Indian Heritage

V. Persons who intend to marry persons of Indian Origin.

B Further in capacity as EES member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. Legally competent to marry as per the law applicable to you, and

III. Not prohibited or prevented by any applicable law for the time being in force from entering into a valid marriage.

2. Enquiries to EKroop-

While accessing the EES Services, you may:

i. Fill in the details for EES

ii. Call EES at the given number between given time frame to enquire about the EE services, or

iii. Email your enquiries about EE services.

iv. Chat with the EE service team about the EE service.

3. Registration

A. If you intend to register with EES, after enquiries of EES services, then if required EES shall send you a physical subscription form /online subscription form (as applicable) ('EES Subscription Form'), for keying in your essential details and filling in the blanks. We expect that you would complete the EES subscription form with fairness and honesty while furnishing your personal information. You would appreciate that efficient and effective match making by RCM (as part of EES ) depend upon yourself furnishing true, accurate, current and complete information, photo(s) etc. EES expect you to read the relevant column before entering in the details or selecting the option available or providing/uploading your photo(s). You are requested not to enter details of the profile in field other than the applicable field, or repeating your details in another fields, after filling them once in the relevant fields or providing other persons photographs. You further undertake that you alone shall be responsible or liable for any information provided to EES by you. In order to serve you better if EES requires additional details you agree to provide the same to EES. EES shall reproduce the EES Subscription Form details on "AS IS AS AVAILABLE" basis to other members (i.e. members listed on the consortium of portals chosen & paid for by the EES Member), and EES members shall be solely liable for the information given by such EES member.

B. If at any point of time EES comes to know or has reasons to believe that any information provided by you for registration or otherwise is found to be untrue, inaccurate, or incomplete then EES shall have full right to suspend or terminate your membership and forfeit the amount paid by you towards EES membership fee and refuse to EE service to such EES member thereafter without any notice.

4. Tenure

Tenure of the EES service shall dependent upon the package offered by EES or for any tenure which may be introduced from time to time by EES and chosen by you after appropriate payment.

5. Mode of Payment

A. Payment made by cash / cheque / DD / Net Banking / Debit / Credit Card would be in accordance with the prevailing RBI guidelines. Activation of EE services shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank's cheque / DD bouncing charges. Further EE service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

B. EES may use third party payment gateways for collection of credit/debit card or other payment instruments. In case of such payment gateway failure the same would be communicated to the EES member by the payment gateway provider. EES shall not be responsible for Extra currency/conversion charges/deductions/error issues from payment gateway. In the case of failed online transactions, which result in no services, EES offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Members card/bank accounts through the payment gateways.

C. Member who has opted for any EES package in which the EES member needs to pay on success, then such EES member shall pay the balance amount on finalization of your marriage.

D. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules there under in the event you choose any paid package of Ekroop Elite Services, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from EES.

6. Role and Responsibility of EES-

A. Upon enrollment into the EE services, EES shall assign a Relationship Communication Manager (RCM) to you, who will help you with the process of match making search during the tenure of EE service.

B. EES will endeavor to provide profile(s) as per your set partner preference subject to availability of profile in the data base of the consortium of portals chosen & paid for by the EES Member. The EE service will be carried out only during normal working hours of EES i.e., 10:00 am to 06:00 pm Monday to Sunday excluding Wednesday and public holidays for Indian Members and for Non-Resident Indian Members the working hours shall be from 10:00 am to 06:00 pm (indian Standard Time) [Monday] to [Sanday] Monday to Sunday excluding Wednesday and public holidays in India. RCM entrusted with your profile can contact the EES member at least 2 times in a week to update the EES member's on profile management.

C. The EES is under no obligation to furnish any definite number of profiles, if there are none available, which are corresponding to the partner preference set by you.

D. EES shall shortlist and initiate contact with prospects if age difference is as follows:

I. For male members - Prospects age difference is less than 10 years.

II. For Female members - Prospects is of same age or above.

E. Similarly in case Marital Status of the member is Divorced / Widowed / Separated / Annulled then EES member shall shortlist and initiate contact with prospects who are Divorced / Widowed / Separated / Annulled only. EES will not get in touch with prospects with different marital status.

F. Suggestions made by RCM are based on the data provided by the EES members in their partner preference. EES member is expected to exercise due care and caution while proceeding with finalization of marriage with the shortlisted profile.

G. The profiles shared with members are from the data available from the consortium of portals chosen & paid for by the EES Member.

H. Member who has opted for any EES package in which the EES member needs to pay on success such EES Members profile will be retained in the EES database until the member communicates finalization of his / her marriage or intention not to retain in the database expressly in writing.

I. At EES we value your privacy. We consider EES member contact information as confidential hence will be shared to prospect only after obtaining EES member's consent.

J. EES's responsibility is restricted only to offer match making profiles to EM members based on the partner preference set by EES members. EES cannot guarantee or assume responsibility for any specific results from the use of the data available from the consortium of websites/portal's or the EES service. In case partner preference is modified by EES member, then the EES service search results may also undergo corresponding changes.

K. Shortlisted profile information shared with EES members will be active only for 10 days from the shared date.

L. EES does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing and using EE services.

M. As part of EE service, EES may, upon confirmation received from you and prospect, arrange for a meeting between you and prospect (with/without your/prospects family members/friends joining in). The venue of such meeting shall be duly intimated, if this service is included in EES member’s chosen EES package.

7. Role and Responsibility of EES Member

A. To protect the broader interest of the registered EES member and increase the efficiency, RCM shall only work with registered EES member. All EES members should disclose the details of email id and phone no. to RCM. All communication between EES/RCM will be to EES member only.

B. Acceptance by EES member shall be deemed final.

C. Any additional information / data required by EES for profile management shall be provided by the EES Member as and when so sought by RCM. Time and opportunity loss associated with the delay in response shall be borne by the EES member themselves and EES/RCM shall not be responsible for the same.

D. EES member can expect EES/RCM to short list and share profiles of those prospects whose partner preference and expectations are matching with the EES member's profile. In case partner preference is modified by EES member, then the EES service search results may also undergo corresponding changes.

E. EES members are requested to exercise due care and caution while short listing the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. EES will not be liable for short coming due to any misrepresentations made by any of its EES members/prospects to you.

F. EES members are expected to verify the credentials of the prospect such as family status, educational qualifications, financial status, occupation, character, etc.

G. EES Members are expected to provide latest photograph which should not be more than 3 months old. Providing old photographs, inaccurate / false information of their educational qualification and income details shall be treated as violation of terms and conditions and EES shall retain their right under clause 3 (b) of this terms and conditions.

H. EES members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non- disclosure at the time of enrollment shall be treated as violation of the terms and conditions and EES shall retain their right under clause 3 (b) of this terms and conditions.

I. EES Members are expected to refrain from :

i. Entering into financial transactions with shortlisted prospects prior to solemnization of marriage.

ii. Dealing with shortlisted prospects before carrying out due verifications of the prospect.

iii. Entering into physical relationship with prospect before marriage.

iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.

v. Not violates any law for the time being in force;

J. To serve EES member better based on instruction from RCM, the EES member are agreeable for creating profile in any / all of the consortium of portal. You will regularly log in to the profile maintained in the consortium of portals from Matrimony.com Limited and share with EM/RM the matri ID of other members who have shown their expression of interest and have sent personalized messages to you.

L. To serve us better EES may place Matrimonial Classifieds derived from our profile in newspapers, television or any other media at the discretion of EES masking the name and address of the member.The cost for the same will be borne by EES Member.

M. EES members understands and agrees RCM may convene the meeting between you and prospect (if both parties agree), and you shall bear/share the costs of such meeting with prospects (as may be mutually agreed with such prospectus, to the exclusion of EES.

N. EES Members are expected to be cautious of prospects who call from multiple numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

O. EES Member cannot use the profile shared to them for the benefit of any third person(s) or for gaining any commercial benefits.

P. EES Membership is restricted strictly to the registered EES individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of EES and nor use the EES Service or EES members data for any commercial purpose. EES reserve its right to initiate appropriate legal action for such data misuse/theft.

Q. EES member shall not assign or transfer your EES membership to any other person or entity.

R. EES members cannot put the EE service on hold, even temporarily, for any reasons whatsoever. Based on the tenure of EES service and date of payment taken, the expiry of EE service will automatically happen on expiry of the Tenure of the applicable package taken by you.

S. If the EES member fails to inform EES/RCM about any change in the particulars furnished by EES member then the EES membership may be suspended at the sole discretion of EES.

8. Customer Care / Customer Service

In the event you come across any concerns in our service, then please be free to contact us:

Email ID : elite@ekroopvivah.com

Contact No : 977108 03667

Address :         Ekroop Vivah Mandal

Vishwa durga,1st Floor,Agyari Lane,Jambhali Naka,

Thane (w) Maharashtra – 400 601.

9. Medium of Communication to EES Members

A. EES member hereby consents for receiving communication including promotional communications through any medium of communications such as Emails and /or SMS/Calls/Chat from EES or their alliance partners.

B. EES may contact the EES member through any of the above media to share the profile of the prospect by way of internal messages / links. EES member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. EES Member further confirms that even if EES Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from EES either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

C. You agree to receive calls from Relationship Communication Manager of Ekroop Vivah Mandal for contacting you as a shortlisted profile for their registered members, even after the EE service Tenure is over.

10. Confidentiality

I. EES will maintain confidentiality of all personal information [other than that meant for sharing with the prospect] furnished by EESmembers and shall take all possible and /or bonafide steps for maintaining the confidentiality. However, EES member may divulge such information if required by law (without prior intimation to you).

II. Any feedback you provide to EES member shall be deemed to be non-confidential. EES member shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) EES member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from EES member for the feedback under any circumstances.

III. You agree that EES has all the right to process your data through the automated process to serve you with suitable profiles (based on your set partner preference) from EES and may also send you communication in this regard.

11. Privacy of Membership

A. EES member is committed to protecting the member's privacy and shall take all efforts to protect any personal data provided to us by reasonable security safeguards against such risks as loss or unauthorised use, destruction, modification or disclosure of data etc.

B. Although we will strive to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. EES member understand and agree that EES will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

C. You also agree to keep the profiles shared with you as confidential, to avoid any misuse of the profile so shared by EES with you.

D. Please read and comprehend our Privacy Policy, which also governs your use of EE services, to understand our practices.

E. EES members agree that if their profile(s) is listed on the MCL consortium of websites, and if their profile is crawled and indexed by search engines, where MCL consortium of websites and its network does not have any control over the search engines behavior. In such an event EM shall not be responsible for such activities of other search engines/third party websites.

F. You agree that, when you use third party services through Website, you hereby grant EES the right to share your information needed for providing such third party services to you or in relation to processing your information for office use of EES/its payment gateway and/or such third party service providers.

12. Grievance Officer

In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to :

Email: elitegrievance@ekroopvivah.com

Grievance Officer: Mrs. Ashwini Patwardhan

Contact Address :

Ekroop Vivah Mandal

Vishwa durga,1st Floor,Agyari Lane,Jambhali Naka,

Thane (w) Maharashtra – 400 601.

The Grievance officer shall be available between 11 am till 6 pm Indian Standard Time from Monday to Sunday excluding Wednesday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Please see in other sections within this user agreement for comprehensive list of offences that Grievance Officer will handle.

13. Disputes between Members

i. You as registered members of EES are bound by these terms and condition. We request you to follow the guidelines of safe matrimony and give truthful information about yourself to RCM to avoid dispute between you and the prospect.

ii. You would appreciate that EES endeavor to search the prospect on the basis of the partner preference set by both the registered members and share the contact details with each such prospect, after taking your due consent to share such contact details.

iii. EES is not a broker or the agent of any EES member and EES does not partake in the exchange of any kind of discussion between the EES members and prospects or the results of their discussion. EES Member's are solely responsible for the communications with prospect.

iv. EES shall not be held responsible for any interactions/ passing of information(s) etc. between any EES members via e-mail, call, chat or any other medium with prospect. And EES also expressly disclaims any responsibility or liability for any transactions or interactions between the EES members inter-se.

v. EES has no obligation, to monitor any such disputes arising between the members, and EES shall not be party to any such dispute/litigation etc.

14. Content Right

I. You (i.e. the EES member taking the EES package) acknowledge that you are responsible for the content and information including the profile details, photograph and other content provided at the time of the creation of the EM profile and also all the post and communication with other members. You hereby represent and warrant that you own all rights, title and interest in your content or have the necessary licenses, rights, consents, and permissions to provide the said content. However, by submitting the content to EES, you hereby grant EES a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public and the EES's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content (and derivative works thereof) in any media formats and through any media channels.

II. You hereby also grant EES a non-exclusive license to access your content and to use, reproduce, distribute, prepare derivative works of, display, communicate to the public and perform such content.

III. While EES does not accept any obligation to monitor the content, if the content is found not to be in compliance with these Terms, EES may terminate your registration without a refund of any subscription paid by you, in terms of clause 3 (b) of these terms and conditions. You agree that if the situation warrants, then EES may at its sole discretion put restriction on any EES member to other member's communications.

IV. EES reserves the right to suspend/delete the profile of the users who appropriate the name, likeness, email address, contact no or other personally identifiable information of another individual and EES also reserves its right to initiate appropriate legal action against such individual, as and when EES get the knowledge of the same.

V. Ekroop Elite Services is a brand owned by Ekroop Vivah Mandal owns, retain